qqbd Privacy Policy

Who We Are

qqbd is an online casino and sports betting platform operated under the brand name qqbd, accessible at qqbd.io. We serve players across Bangladesh, including those based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.

For the purposes of this Privacy Policy, "qqbd", "we", "us", and "our" refer to the operator of the qqbd platform. "You" and "your" refer to any individual who accesses, registers on, or otherwise interacts with the qqbd website or its services.

As the data controller for personal information collected through the qqbd platform, we are responsible for determining the purposes and means by which your personal data is processed. If you have any questions about our identity or our data practices, please contact us at [email protected].

This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which form part of the overall agreement between you and qqbd.

Personal Data We Collect

qqbd collects personal data across several categories. The specific data collected depends on how you interact with our platform — whether you are simply browsing, completing registration, verifying your identity, or actively placing bets and making transactions.

We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, or health data unless directly relevant to a responsible gaming assessment and provided voluntarily by you for that purpose.

We do not collect or store full payment card numbers. Any card transaction data is processed exclusively through PCI-DSS compliant third-party payment gateways, and qqbd receives only a tokenised reference, not the underlying card credentials.

How We Collect Your Data

qqbd collects personal data through the following channels and mechanisms:

• Direct submission: Data you actively provide during account registration, identity verification, contact form submissions, live chat interactions, and support emails sent to [email protected].
• Automated collection: Technical and usage data collected automatically when you visit qqbd.io, using cookies, web server logs, analytics tools, and similar technologies. This happens regardless of whether you are logged into an account.
• Transaction processing: Financial data collected in connection with deposits and withdrawals processed via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. Payment data is transmitted directly between your payment provider and our payment gateway.
• Third-party identity verification: Where qqbd uses a third-party KYC (Know Your Customer) provider to verify your identity, that provider may supply us with a verification result and confidence score linked to the documents you submitted.
• Fraud prevention systems: Data received from fraud detection and anti-money-laundering (AML) screening services that cross-reference your submitted data against watchlists and risk databases.

qqbd does not purchase personal data lists from data brokers or marketing companies. All personal data we hold originates from your direct interaction with the platform or from the functional third-party services described above.

Why We Use Your Personal Data

qqbd uses collected personal data for the following documented purposes. Each purpose is linked to a specific legal basis described in Section 5.

• Account creation and management: To register your player account, verify your identity, maintain accurate account records, and enable you to log in securely.
• Transaction processing: To process deposits and withdrawals via your chosen Bangladeshi payment method, reconcile transaction records, and resolve any payment disputes.
• Legal and regulatory compliance: To meet obligations under applicable anti-money-laundering regulations, age verification requirements, and any other legal obligations imposed on qqbd as a platform operator. This includes retaining records for the legally required period.
• Responsible gaming: To monitor betting and gaming patterns that may indicate problem gambling behaviour, to enforce self-exclusion requests, and to operate deposit and loss limit tools on your account.
• Security and fraud prevention: To detect and prevent fraudulent activity, account takeover attempts, money laundering, bonus abuse, and other prohibited conduct described in our Terms & Conditions.
• Platform improvement: To analyse aggregate usage patterns, identify technical issues, optimise page performance, and improve the overall player experience across cricket betting, slots, live casino, and fishing games.
• Customer support: To respond to your support queries, complaints, and dispute submissions; to maintain records of communications for quality assurance and training purposes.
• Marketing communications: To send you relevant promotional offers, seasonal campaigns (such as Eid, BPL season, or IPL promotions), and platform updates — subject to your explicit consent and the ability to opt out at any time.

Legal Basis for Processing

Every use of your personal data by qqbd is grounded in one of the following recognised legal bases:

• Contractual necessity: Processing required to fulfil our agreement with you as a registered player — including account management, payment processing, bet settlement, and customer support. Without this processing, qqbd cannot provide the service.
• Legal obligation: Processing required to comply with applicable laws, including age verification (21+ requirement), anti-money-laundering checks, record-keeping obligations, and responding to lawful requests from competent authorities.
• Legitimate interests: Processing necessary for qqbd's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and analytical improvement of the platform — provided those interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications and for any optional profiling features. You may withdraw consent at any time without affecting the lawfulness of prior processing.

Where we rely on legitimate interests as our legal basis, we have conducted an assessment to confirm that our interests do not override your fundamental privacy rights. If you wish to understand more about how that assessment applies to a specific processing activity, please contact us at [email protected].

Sharing Your Personal Data

qqbd does not sell your personal data. We share personal data only with the following categories of third party, and only to the extent strictly necessary for the purpose described:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard — for the purpose of processing your deposits and withdrawals. These providers operate under their own privacy policies and are responsible for their handling of payment credentials.
• Identity verification providers: Third-party KYC and age-verification service providers engaged to confirm your identity and confirm that you meet the 21+ age requirement. These providers receive only the minimum data required to perform the verification and are contractually restricted from using it for any other purpose.
• Fraud prevention and AML services: Specialist screening services used to detect and prevent fraud, money laundering, and other financial crimes. These services may cross-reference your data against legally maintained watchlists.
• Game content suppliers: Certified third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive session and game data necessary to deliver game content, compute outcomes, and return results. These providers do not receive your identity or financial data beyond what is required to authenticate your gaming session.
• Analytics and platform tools: Technology providers used to analyse platform performance and user behaviour in aggregated or pseudonymised form. These providers are engaged under data processing agreements that restrict their use of your data.
• Legal and regulatory authorities: qqbd will disclose personal data to law enforcement, regulatory bodies, or other competent authorities when required to do so by applicable law, court order, or binding regulatory directive.

All third parties with whom qqbd shares personal data are required to implement appropriate technical and organisational security measures and are contractually prohibited from using your data for purposes beyond those specified in their engagement with qqbd.

Cookies & Tracking Technologies

qqbd uses cookies and similar tracking technologies on qqbd.io to enable core platform functionality, understand how players use the site, and improve the overall experience. By continuing to use qqbd.io, you consent to the use of cookies as described in this section.

The following categories of cookies are used:

• Strictly necessary cookies: Essential for the platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. They cannot be disabled without breaking core site functionality.
• Functional cookies: Remember your preferences such as language settings, display configurations, and previously selected payment methods to improve your experience on return visits.
• Analytics cookies: Collect anonymised or pseudonymised data about how visitors navigate the site — which pages are most visited, where users enter and exit, and how long sessions last. This data is used exclusively to improve platform performance and is never used to identify individual users for marketing.
• Security cookies: Support fraud detection and account security functions, including identifying suspicious login attempts and detecting automated bot activity.

qqbd does not use advertising cookies or third-party tracking pixels for cross-site behavioural advertising. You will not be tracked across other websites based on your qqbd activity.

You may manage cookie preferences through your browser settings. Most modern browsers allow you to block, delete, or be notified about cookies. However, disabling strictly necessary cookies will prevent core platform features from functioning correctly.

Data Retention

qqbd retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, subject to any longer retention period required by applicable law or regulatory obligation. The following general retention periods apply:

• Active account data: Retained for the duration of your account's active status, plus a minimum of 5 years following account closure, to satisfy legal record-keeping obligations related to financial transactions and anti-money-laundering compliance.
• Identity verification documents: Retained for a minimum of 5 years following account closure or the completion of the relevant KYC process, in line with applicable regulations.
• Transaction records: Deposit, withdrawal, and betting records are retained for a minimum of 5 years to support financial auditing, dispute resolution, and regulatory compliance requirements.
• Support communications: Live chat logs and email correspondence are retained for 2 years following the close of the relevant support case, unless the matter is the subject of an ongoing dispute or legal proceeding.
• Marketing consent records: Records of your consent to or opt-out from marketing communications are retained for the duration of your account plus 1 year, to demonstrate compliance with applicable requirements.
• Technical and usage logs: Anonymised or aggregated analytics data may be retained indefinitely for platform improvement purposes. Individually identifiable technical logs (e.g., login IP records) are retained for up to 12 months.

Upon the expiry of the applicable retention period, personal data is securely deleted from active systems and purged from backup archives within a reasonable operational timeframe. Data that is no longer individually identifiable (having been fully anonymised) is not subject to these retention limits.

Your Privacy Rights

As a qqbd player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with a clear description of your request and sufficient information to verify your identity.

• Right of access: You may request a copy of the personal data we hold about you. We will provide this in a structured, commonly used format within a reasonable timeframe.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it. We will act on valid rectification requests promptly.
• Right to erasure: You may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where we have processed it unlawfully. Note that this right is subject to our legal obligation to retain certain records for the periods described in Section 8.
• Right to restriction: You may request that we restrict the processing of your personal data in certain circumstances — for example, while a correction request is being assessed, or where you contest the legal basis for processing.
• Right to data portability: Where processing is based on your consent or on a contract with you, and is carried out by automated means, you may request a machine-readable copy of your data for transfer to another provider.
• Right to object: You may object to processing based on our legitimate interests, including profiling. We will cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

qqbd will respond to all valid privacy rights requests within 30 calendar days of receipt. In cases of complexity or high volume, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

We will not charge a fee for processing rights requests unless a request is manifestly unfounded or excessive, in which case we reserve the right to charge a reasonable administrative fee or decline to act on the request.

Children & Minors

The qqbd platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the qqbd registration and account activation process, and accounts cannot access real-money features until age verification is satisfactorily completed.

If qqbd discovers or is notified that personal data belonging to an individual under 21 has been collected, we will take immediate steps to close the associated account, delete the personal data in question, return any deposited funds, void any accumulated winnings, and — where required by applicable law — notify the relevant authorities.

qqbd strongly recommends that parents and guardians use parental control software on shared devices to prevent minors from accessing online gambling platforms. This is a shared responsibility between platform operators and households.

Security Measures

qqbd implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key measures include:

• SSL/TLS encryption: All data transmitted between your browser and qqbd.io is encrypted using current-generation Transport Layer Security (TLS). This applies to every page of the platform, not only transactional pages.
• Credential hashing: Account passwords are never stored in plain text. They are processed using industry-standard one-way cryptographic hashing algorithms before storage, meaning that even qqbd employees cannot retrieve your original password.
• Access controls: Internal access to personal data is restricted to authorised personnel whose role requires it. Access is granted on a least-privilege basis and reviewed periodically.
• Fraud monitoring: Real-time automated systems monitor account activity for patterns consistent with unauthorised access, fraud, or money laundering, and flag anomalies for human review.
• Secure payment integration: Payment processing is handled by PCI-DSS compliant third-party gateways. qqbd does not store or process raw card data on its own servers.
• Regular security assessments: qqbd conducts periodic internal reviews of its security posture and engages certified third-party assessors to identify and remediate vulnerabilities.

While qqbd takes all reasonable and appropriate steps to protect your data, no system is completely immune to risk. In the event of a data breach that is likely to result in a risk to your rights and freedoms, qqbd will notify affected players without undue delay and will take immediate steps to contain the breach and mitigate its impact.

You also play an important role in account security. You are responsible for keeping your qqbd login credentials confidential and for notifying us immediately if you suspect unauthorised access to your account.

Third-Party Links

The qqbd platform may from time to time contain references to third-party services, payment providers, or game content suppliers. While qqbd exercises care in selecting its commercial partners, we are not responsible for the privacy practices or content of third-party websites or platforms.

This Privacy Policy applies solely to personal data collected and processed by qqbd through qqbd.io. If you navigate to a third-party site — for example, a payment provider's own website — that site's own privacy policy will govern the handling of any data you provide there.

We encourage you to read the privacy policies of any third-party service before submitting your personal data to them.

Updates to This Privacy Policy

qqbd reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or operational requirements. The effective date at the top of this document will be updated each time a revision is published.

Where a change is material — meaning it significantly affects your rights or the way your data is processed — qqbd will provide advance notice via a notification displayed on the platform or by email to the address registered on your account, at least 14 days before the revised policy takes effect.

Minor or administrative amendments — such as correcting typographical errors, updating contact details, or clarifying existing provisions without changing their substantive meaning — may take effect immediately upon publication.

Your continued use of the qqbd platform following the effective date of any amendment to this Privacy Policy constitutes your acknowledgement of the updated version. If you do not agree with the revised policy, you should cease using the platform and may close your account in accordance with the account closure procedure described in our Terms & Conditions.

The current version of this Privacy Policy is always available at qqbd.io/privacy-policy.

Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or about the way qqbd handles your personal data, please contact our support team through the following channel:

• Email: [email protected]
• Subject line for privacy requests: "Privacy Request – [Your Username]"
• Response time: Privacy queries are acknowledged within 48 hours and substantively responded to within 14 calendar days.
• Live Chat: Available 24 hours a day, 7 days a week from within your logged-in qqbd account for general queries.

qqbd is committed to resolving privacy concerns promptly and fairly. If you are not satisfied with our response to your complaint, you may have the right to escalate the matter to the relevant data protection authority or regulatory body in your jurisdiction.

For responsible gaming concerns — including requests for self-exclusion, deposit limits, or cooling-off periods — please visit our Responsible Gaming page or contact support directly. All such requests are treated as urgent and handled with complete confidentiality.